Refund Policy

At Premium Hair Gallery, your satisfaction is our top priority. We pride ourselves on delivering premium quality wigs and exceptional service. However, if you are not fully satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • It must be returned with original packaging, including tags and protective nets (if applicable).

  • A refund request must be made within 14 days of receiving your order.

Please note:
Due to hygiene reasons, we do not accept returns or offer refunds for wigs that have been worn, styled, brushed, washed, or altered in any way.

Non-Refundable Items

  • Worn or used wigs

  • Custom or made-to-order wigs

  • Clearance or sale items

  • Wig care products

How to Request a Refund

  1. Email us at support@premiumhairgallery.co.uk with your order number and reason for return.

  2. If your return is approved, we’ll provide you with the return address and instructions.

  3. You must return the item within 5 days of receiving return approval.

Refund Processing

  • Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Return shipping costs are the responsibility of the customer and are non-refundable.

Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.

If you have any questions or need further assistance, please reach out to our friendly customer care team at support@premiumhairgallery.co.uk.

Thank you for choosing Premium Hair Gallery—where luxury meets confidence.